Privacy Policy

Newen Collective

Last updated: 8 September 2026

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Newen Collective ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how it is disclosed, and the steps we take to keep it secure. This policy applies to our website (www.newencollective.com), our booking platform, and any communication with us via email or WhatsApp.

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We operate in accordance with the New Zealand Privacy Act 2020.

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1. Information We Collect

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When you book a session or contact us, we may collect the following information:

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Booking and contact details

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  • Full name

  • Date of birth (where relevant to the session)

  • Email address

  • WhatsApp number / phone number

  • Time zone (for distance sessions)

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Session-related information

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  • Reason for the session and what you'd like to work on

  • Current energy/emotional state (as shared voluntarily)

  • Health information you choose to share (e.g. ongoing medical/psychological treatment, pregnancy, or other conditions) — always optional and provided at your discretion

  • For Deep Clearing sessions: information regarding the person, place, business, pet, or vehicle the session concerns

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Payment information

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  • Payment is processed through our booking/payment provider. We do not directly collect or store your full card details on our own systems.

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Communication records

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  • Messages exchanged via email or WhatsApp related to your booking, instructions, or feedback

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Website usage information

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  • Basic technical data (such as browser type or general location) may be automatically collected through our website or booking platform for security and functionality purposes.

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2. How We Use Your Information

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We use the information collected to:

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  • Process and confirm your bookings

  • Prepare for and personalize your session appropriately and safely

  • Send you pre-session instructions and post-session feedback

  • Communicate with you regarding your appointment (confirmations, reminders, rescheduling, cancellations)

  • Process payments

  • Maintain records for administrative, accounting, and legal purposes

  • Improve our services

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We do not use your health information for any purpose other than delivering your session safely and appropriately.

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3. Legal Basis for Processing

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We collect and use your personal information based on:

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  • Your consent (particularly for optional health information)

  • The necessity of processing to fulfil a booking you have requested

  • Our legitimate business interests (e.g. record-keeping, service improvement)

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4. Who We Share Your Information With

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We do not sell or rent your personal information. We may share limited information with:

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  • Booking platform provider (Acuity Scheduling), to manage appointments and payments

  • Payment processors, to process your payment securely

  • Email/communication providers, to send booking confirmations and correspondence

  • Professionals or authorities, only where required by law or to protect someone's safety in an emergency

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Any third-party providers we use are required to handle your information securely and only for the purpose of providing their service to us.

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5. How Information Is Disclosed

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Information is only disclosed:

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  • Electronically, through secure platforms (booking system, encrypted email, or WhatsApp)

  • On a need-to-know basis — only the minimum information necessary is shared with any third-party provider

  • With your consent, or as required by law

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We do not disclose your health information or session details to any third party for marketing or unrelated purposes.

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6. Data Storage and Security

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We take reasonable steps to protect your personal information, including:

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  • Storing booking and client information on secure, password-protected platforms

  • Limiting access to personal information to ourselves only

  • Using reputable third-party providers (booking and payment platforms) that maintain their own industry-standard security measures

  • Avoiding storage of full payment card details on our own systems

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While we take care to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

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We retain personal information only for as long as necessary to:

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  • Provide the requested session(s)

  • Meet our legal, accounting, or administrative obligations

  • Maintain a reasonable record of past sessions, should you book with us again

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You may request that we delete your information at any time, subject to any legal retention requirements.

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8. Your Rights

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Under the New Zealand Privacy Act 2020, you have the right to:

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  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal or administrative requirements

  • Withdraw consent for optional information (such as health details) at any time

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To exercise any of these rights, please contact us at [your email].

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9. Cookies and Website Data

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Our website and booking platform may use cookies or similar technologies to support basic functionality and improve user experience. You can adjust your browser settings to limit or block cookies if you prefer.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

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11. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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Newen Collective Website: www.newencollective.com Instagram: @newencollective Email: hola@newen.co.nz